Thank you for your purchase!
After-Sales Service
Solid wood is a natural material — and that’s exactly why many customers love our one-of-a-kind pieces. At the same time, it’s important to us that you don’t feel left on your own after buying. If anything is unclear or a problem comes up, you’ll get a clear answer and a clean process from us — no stalling.
1) Voluntary Return (14 days)
You can return your purchase voluntarily within 14 days after delivery. Please message us briefly within the period so we can agree on the best return method (parcel or freight).
What matters most to us:
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The piece is returned safely, properly packaged, and undamaged.
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As soon as the item arrives back with us safely, we will process a full refund promptly.
If you’re unsure how to pack or return a larger item securely, just ask — we’ll tell you exactly what works best.
We usually reply within 24 hours (on Sundays and public holidays it may occasionally take a little longer).
2) Transport damage — replacement can ship immediately after the claim is filed (insured)
If an item arrives damaged, that’s frustrating — and we will take care of it. As soon as the damage has been reported to the carrier and officially registered (e.g., confirmation / case number), we can — if you prefer — ship a replacement immediately (if available; for one-of-a-kind pieces, we will offer the closest possible alternative).
If you prefer a refund instead: transport damage is insured, and the refund is issued after the compensation has been paid by the carrier/insurance. We then forward the payout to you without delay.
Please contact us within 24 hours of delivery and ideally send photos right away:
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Product (overall view + close-up)
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Packaging (outside/inside)
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Shipping label / freight document
Please keep the original packaging until the case is resolved (including all padding/filler).
Important: depending on the carrier’s rules, the damage claim must be filed by the recipient. We cannot complete the claim fully on your behalf — but we will support you immediately with all necessary details/documents and tell you clearly what the carrier needs so there are no delays.
3) Questions about use, care or assembly (lifetime support)
Whether it’s care, surface, stability, natural characteristics of the wood, or assembly — contact us anytime. Our support doesn’t end after purchase; it stays with your piece throughout its lifetime.
To help you quickly and accurately, please send:
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What exactly happened / since when?
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Photo/video (if helpful)
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Use/environment (e.g., direct sunlight, strong temperature changes, underfloor heating)
We won’t reply with generic advice — we’ll respond specifically for your exact piece.
If you like, you can bring the item (or a part of it) to our shop/warehouse by appointment — we’ll look at it with you and help with care, adjustments, small repairs, or refresh work as best as possible.
Where reasonable and possible, we can also provide small accessories/spare parts (e.g., felt pads, screws/connectors) free of charge — or tell you exactly what fits and how to do it properly.
4) Liability insurance (damage to third parties)
In the event that using one of our products causes damage to third parties (property damage or personal injury), we carry liability insurance. Any settlement is handled — depending on the specific case and the policy terms — through the insurer.
We support you with documentation and reporting so the clarification can be handled quickly and cleanly.
5) Quick care tips
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Clean with a slightly damp cloth, then wipe dry
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No aggressive cleaners, no standing water
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If needed, use a suitable clear wood care oil; test first on an inconspicuous area
If you want, send us a photo of your piece — and we’ll tell you what is truly useful (and what isn’t).
6) Customer photos & privacy
We use customer photos only with explicit consent. If you wish, we can publish photos anonymously (without your name).
Contact
WhatsApp / Phone: +41 76 419 98 66
Email: info@buddha-deko.ch
Address / pickup by appointment: Schützenstrasse 19, Feuerthalen, Zurich, CH-8245 Switzerland